Need immediate after hours assistance with your live or timed auction? Don't panic, Proxibid is here with a dedicated 24/7 Emergency Support Line.
Reach Us Instantly:
- Phone: (877) 505-7770
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Hours of Operation:
- Monday-Friday: 8:00 PM CT - 8:00 AM CT
- Saturday-Sunday: 5:00 PM CT - 8:00 AM CT
What We Assist With:
Our team is trained to handle a range of urgent concerns, including:
- System Outages: Complete or partial loss of functionality impacting your auction platform.
- Bidding & Listing Issues: Problems with bid placement, lot management, or auction visibility.
- Payment Processing Errors: Delays or disruptions in buyer or seller payment transactions.
- Sale-Critical Data Issues: Errors or inconsistencies in auction data affecting its accuracy or integrity.
- Lot Closing Complications: Inability to close completed lots or errors during the closing process.
- Reopening Passed Lots: Need to restart closed lots due to technical issues or unforeseen circumstances.
- Deleting catalog items: Urgent removal of incorrect or unauthorized items from the auction catalog.
- Auction Approval delays or roadblocks.
- Pre-bid Edit/removals: Addressing critical changes or errors in pre-bids before the auction starts.
Beyond Urgent Needs:
For non-urgent inquiries or issues arising outside of our emergency support hours, our standard support team remains available during regular business hours (Mon-Fri 8:00 AM - 8:00 PM CT, Sat-Sun 8:00 AM - 5:00 PM CT) to provide comprehensive assistance.
We understand that every auction is important, and we're committed to helping you navigate any situation. All calls are logged and responded to, even if your issue is not considered an emergency. Our standard support team will follow up with you during business hours to address your concerns further.
Additional Resources:
- Proxibid Support Center and auctioneer chat feature: https://auctionbuilder.proxibid.com/hc/en-gb
Remember:
- The emergency line is for urgent issues impacting your live or timed auctions.
- For non-urgent inquiries or assistance outside of emergency hours, please contact our standard support team.
- We're here to help you succeed, every step of the way.