Updating the Invoice Email

Upon the completion of your auction, sending out invoices provides direction to the winning bidder that they not only have won an item, but what their next steps are. It's important that the invoice is clear, concise and easy to digest in order for you receive prompt payment at the conclusion of your auction. This article will demonstrate how to personalize and update the invoice information that will be sent to your bidders at the close of an auction. For more information on invoicing in AuctionBuilder, see Invoicing.

This article contains the following sections:

• Editing the Invoice Email Details
• Updating the "Reply To" Email Address
• Receiving the Invoice Email

Editing Invoice Email Details

To make changes to the text displayed on the invoice email: 

1. Click on the Payment & Terms link at the bottom of an auction event on the AuctionBuilder Dashboard.
2. Update the fields below as needed:
   • Payment Instructions: Information entered into this field will also be visible to anyone viewing the catalog on Proxibid.com. For more information, see the "Payment Instructions & Options" section of the Payment & Terms help article.
   • Invoice Email Details: Information entered here will only appear on emailed invoices. This information will not appear in the Terms of Sale on Proxibid.com.
   • Shipping Instructions: Information entered into this field will also be visible to anyone viewing the catalog on Proxibid.com. For more information, see the "Event Details" section of the Payment & Terms help article.
   • Checkout Date & Times: Information entered into this field will also be visible to anyone viewing the catalog on Proxibid.com. For more information, see the "Event Details" section of the Payment & Terms help article.
3. Click the Save button at the bottom of the page.

For more information on sending invoices, please see the 'Print/Email' section of the Invoicing help article.

Updating the "Reply To" Email Address

If bidders respond to their emailed invoice, the response will be sent to a no-reply Proxibid email address and the bidder will not receive a response. To have responses forwarded to a live email address, follow the steps below:

1. Click on the Edit Account link located under Clerking on the left side of the AuctionBuilder Dashboard.
2. Enter an email address into the Invoicing Email field.
3. Click the Save button at the bottom of the page.

Receiving the Invoice Email

Viewing an Invoice

Once invoices have been sent, the winning bidder will receive the emailed invoice containing information relating to the purchase (note, not all of the below may be applicable to your event):

• Auction/Event Name
• Auction House
• Total Amount Due
• Hammer Price
• Any applicable fees (ex. shipping, tax, processing, etc.)
• Cash Discount (if applicable)
• Payment Instructions 
• Invoice Email Details
• Shipping Instructions 
• Checkout Date & Times

The bidder will also have a View Invoices button allowing them to view or print the details of their winning invoice and pay in accordance to the payment terms outlined in the auction.

atgPay

For events utilizing atgPay, Bidders will also have a Pay Now button within their received invoice. For more information, please see atgPay: Bidder Payments.