This article describes the process for reconciling on-site bids with the online bids in Proxibid.
This article contains the following sections:
Reconciling Lots
It is imperative that auctions are reconciled and invoiced as soon as an event is closed. Proxibid buyer accounts will not reflect items won until invoices have been sent.
The auction's status must be set to Closed in order to reconcile and invoice. For steps on changing an event's status, see Event Status.
Click on the Reconcile link at the bottom of the auction event on the Dashboard to verify that the online records match any on-site records.
- The Reconcile page can also be accessed by clicking on the Reconcile & Invoice link located on the left side of AuctionBuilder and selecting an auction event from the View/Edit Auction Invoice drop-down.
On the Reconcile Auction page, lots will appear in the panel on the right side. By default, lots won by the internet will display. Use the Show Only drop-down to change this view to display All Lots, Lots Won Onsite, or Passed Lots.
To reconcile a lot, click on a Lot Number and confirm that the winning bidder information displayed on the left side of the page is correct. It is important that Lot #, Paddle #, Hammer Price, etc. all match with any on-site records.
Click the Next button to automatically progress to the next lot displayed in the left-hand panel.
Clicking the File Dispute button will open the Invoice Review page for submitting a dispute. For more information, see Invoice Review (Disputes).
Click the Invoicing button to be taken to the Invoicing page in AuctionBuilder.
Changes to Lots Sold On-Site
Lots that were sold On-site can be updated by editing the Hammer Price and clicking the Update button.
To pass (mark as unsold) a lot that was sold On-site, check the Pass Lot box and click the Update button.
Changes to Lots Sold Online
The tasks listed below cannot be completed by the Auction House:
- Edit the Paddle # or Hammer Price on a lot sold Online
- Pass (mark as unsold) a lot that was sold Online
- Change a lot from being sold On-site to being sold Online
- Change a lot from being sold Online to being sold On-site
To updates made to lots sold Online, please contact Seller Support and provide the following pieces of information.
- Company Name
- Lot Number
- Bidder's Paddle Number
- Hammer Amount
- Reason for Change
Passing a Lot
To pass (mark as unsold) a lot that was sold On-site, navigate to the Reconcile page for the auction, select the lot, check the Pass Lot box and click the Update button.
To pass a lot that was sold Online, please contact Seller Support. Seller Support will need the name and date of the auction event and the lot number.