Upon completion of an event, there are situations where either the bidder will submit a dispute regarding their purchased product (ex. damaged item), or the auction house will submit a dispute regarding their sold merchandise (ex. non-paying bidder). This article will summarize the dispute processes for both bidders and the auction house for events utilizing atgPay.
This article contains the following sections:
Auction House Disputes
Should the auction house need to notify Proxibid of an issue they had with their event, an Invoice Review Dispute can be filled. Full information regarding this process can be found by navigating to the below article:
When a bidder disputes a charge, also knowns as a chargeback, the bidders bank will force a transaction reversal and trigger a dispute resolution process within the atgPay Payment Processing Portal.
This refund to the bidder is immediate, although it is temporary until a decision is issued on the case. Once issued, the disputed mount will be withdrawn from the auctioneer's payment account and the dispute will be available from the Disputes section within the Payment Processing Portal for the auctioneer to participate in the dispute process.
Information on how to manage disputes within the atgPay Payment Processing Portal can be found within the following article:
Additional questions can be directed to the Payment Operations team at firstname.lastname@example.org.