This article is intended to illustrate atgPay's Fraud Protection feature and consists of the following sections:
- What is atgPay Fraud Protection?
- How Fraud Protection Works
- Fraud Protection Eligibility
- Can I still process payment if fraud has been detected?
What is atgPay Fraud Protection?
Built to shield you from fraudulent credit card and ACH chargeback, atgPay's Fraud Protection brings a layer of protection above and beyond what ATG/Proxibid has previously been able to offer.
atgPay provides 100% chargeback coverage on fraudulent credit/debit card transactions and on fraudulent ACH reversales. For non-fraudulent payment chargebacks by bidders, such as those due to damaged or misrepresented items, disputes must be settled between the auction house partner and bidder, while atgPay will provide support and assistance, see atgPay: Disputes
How Fraud Protection Works
atgPay's Fraud Protection is automatically enabled for all atgPay events, which removes the risk of fraudulent chargebacks affecting your bottom line.
Transactions, based on below eligibility, will be evaluated when your winning bidder(s) checkout. If ultimately the bidders transaction is declined, the atgPay Payment Operations team will communicate with the Auction House that a different method of payment will need to be accepted.
Fraud Protection Eligibility
- Lots must be shipped to the address in the ‘Payment Received’ email sent by atgPay.
- Updating the address after email send, or rerouted shipments are not eligible for chargeback coverage.
- Please be sure to tell your shipping partners, especially UPS and FedEx, to require a signature upon delivery and to NOT allow changes of address.
- Chargeback coverage is only provided on unauthorized credit/debit card usage (e.g. stolen credit card). Chargebacks are not covered when, for example, when lots:
- do not arrive
- are not as described or photographed, and/or
- are damaged during shipping
- For the greatest likelihood of winning a chargeback, please keep the following records for each lot:
- Pick-up information: date, name, a signature of person or company who picked up the lot, condition report signed by shipping agent at the time of packing (for white glove and packing services)
- Shipping details: carrier, tracking number, delivery date, and received signature confirmation
- Terms of sale disclosing fees, tax/vat/customs responsibilities, and return policy.
- It is required to ship items with full-value insurance to account for damages incurred during transit.
- Items should be shipped 72 hours after payment is received by Proxibid. Proxibid reviews every order and may refund the payment if a bidder is deemed as too risky. On the rare occasion that payment is refunded, the auctioneer is notified and can seek out other methods for collecting payment if they wish.
- To receive fraudulent ACH reversal coverage, proof of shipment must be provided, in the form of a tracking number, corresponding to the guaranteed order showing the item was shipped to the shipping address on the order:
- Shipment is at least 5 business days after ACH transaction is initiated or after ACH transaction settles, whichever is last
- The shipment date cannot be later than the return notification date
- Copy of the signature of receipt is provided for any orders where the shipping method on the order is Local pickup.
- ACH Return code must be for No Authorization, Authorized Revoked or Corporate Not Authorized
In the event of a fraudulent claim being filed, the shipping tracking information must be received within 7 calendar days. If not received within the designated timeframe, the claim will be closed and Proxibid will not be able to honor Fraud Protection for the transaction.
Can I still process payment if fraud has been detected?
If the transaction has been flagged as fraudulent, you are encouraged to work with the bidder directly to secure another payment method such as wire, transfer or check.
atgPay will no longer be an option for collecting payment from the bidder.