atgPay: Accessing the Payment Processing Portal

This article describes the processing for logging into the atgPay Payment Processing Portal (Payrix) as well as resetting the password.

This article contains the following sections:

• Logging Into the Payment Processing Portal
• Password Reset

The below two (2) minute video showcases the atgPay Payment Processing Portal.

Logging Into the Payment Processing Portal                         

1. Access the Payment Processing Portal.                                                      
2. Enter the Username associated with the account.
   • The Username would have been sent to the auction company in the Welcome email that came from either payments@proxibid.com or payments@wavebid.com once the company was onboarded to atgPay. 
   • 
   • Logging into the Payrix portal requires Multi-factor authentication (MFA); meaning the user needs to use their username and password, as well as verification on the authenticator app of their choice or a text message before they will be able to access their account. More on Multi-Factor Authentication in Payrix.
3. Enter the Password associated with the account.
   • The password would have been selected by the user as part of the atgPay application process.
   • If you are unsure of the password, you can reset following the instructions below.
4. Click the Log In button.

Password Reset                                                                       

If the password is unknown, it can be reset by following the steps below.

1. Click the Forgot Password? link on the login screen.
2. A password email will be sent to the email address associated with the account and a new screen will open containing a Code field. 
   • The password reset email will come from no_reply@payrix.com with the subject line "Password Reset".
   • Be sure to check any Spam folders if the email does not appear in your inbox.
3. Click the Reset button in the password reset email.
   • If the Reset button does not work, copy and paste the URL from the bottom of the email into a new browser window.                         
   • 
4. The Code field will now be automatically populated on the Payment Processing Portal password reset page.  
   • 
5. Enter the Username associated with the account.
   • Confirm the Username by viewing the greeting at the top of the password reset email.
6. Enter a New Password.
   • The password must contain at least 8 characters and must contain at least 3 of: uppercase letter, lowercase letter, number, symbol.
7. Enter the same new password into the Repeat New Password field.
8. Click the Change Password button.
9. A confirmation will appear at the top of the page and another email will be sent confirming that the password was successfully reset.
   • The email will come from no_reply@payrix.com with the subject line "Password Updated Successfully".   
   • 
10. Enter your Username again.
11. Enter the new password into the Password field.
12. Click the Log In button.