This article describes the process for reconciling on-site bids with the online bids in Proxibid. For information relating to reconciling lots to paid invoices using atgPay, see the 'Multiple Invoice Payments' section of the atgPay: Invoicing and Bidder Payments help article.
This article contains the following sections:
Reconciling Lots
It is imperative that auctions are reconciled and invoiced as soon as an event is closed. Proxibid buyer accounts will not reflect items won until invoices have been sent.
The auction's status must be set to Closed in order to reconcile and invoice. For steps on changing an event's status, see Event Status.
Click on the Reconcile link at the bottom of the auction event on the Dashboard to verify that the online records match any on-site records.
- The Reconcile page can also be accessed by clicking on the Reconcile & Invoice link located on the left side of AuctionBuilder and selecting an auction event from the View/Edit Auction Invoice drop-down.
On the Reconcile Auction page, lots will appear in the panel on the right side. By default, lots won by the internet will display. Use the Show Only drop-down to change this view to display All Lots, Lots Won Onsite, or Passed Lots.
To reconcile a lot, click on a Lot Number and confirm that the winning bidder information displayed on the left side of the page is correct. It is important that Lot #, Paddle #, Hammer Price, etc. all match with any on-site records.
Click the Next button to automatically progress to the next lot displayed in the left-hand panel.
Clicking the File Dispute button will open the Invoice Review page for submitting a dispute. For more information, see Invoice Review (Disputes).
Click the Invoicing button to be taken to the Invoicing page in AuctionBuilder.
Change an Online Lot to Sold On-Site
If a lot was sold on-site, check the Sell Lot to Onsite Bidder box located below the buyer information and then click the Update button. The lot will no longer display under the Lots Won By the Internet list and will now display under the Lots Won On-site list. Invoices will be automatically updated to reflect the change.
Change an On-Site Lot to Sold Online
If a lot was passed or mistakenly sold on-site when it should have been sold online, use the Show Only drop-down to display All Lots and then click on the impacted lot. The current winning bidder information will display on the left side of the page. Enter the corrected online bids details and click the Update button. Invoices will be automatically updated to reflect the change.
Passing a Lot
To have a lot passed or marked as unsold, please contact a Proxibid Account Manager. The Account Manager will need the name and date of the auction event and the lot number.
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